EMS1

FAQs for EMS1

I don’t have a username and/or password, what do I do?

​Have you registered with EMS1 yet? Registering is easy and free! You can register here.

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I lost my username and/or password, what should I do?

To have your username and password emailed to you click here. This will be sent to the email address that is listed in your account information – if the email address we have for you is not your current address...

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How do I change my Username?

If you would to change your username, please contact our support team with your current username, password, and the NEW username you would like it changed to. Note that we may need to contact you to verify your...

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My login info is correct, but the site won't log me in. How can I fix this?

Occasionally some users have trouble logging in even if their login information is correct. Try closing your browser's open windows, then open a neutral page like Google.com, then find the instructions for clea...

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I didn't get to finish my registration, how do I continue and finish registering?

If you were unable to complete the registration process when you initially registered, you will need to go to your profile to finish filling out the registration form. Some users run into this problem for vario...

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I'm trying to register but I get the message "username already in use." What should I do?

You are most likely receiving this message because another member of FireRescue1 is already using that username. You will need to choose another unique username for your account, or if you think you may have a...

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I'm trying to register but I get the message "email already in use." What should I do?

If you are receiving this message, your email address is already in our system and you already have an account with us. If you want to try to log in, find your Username and Password by going to http://www.ems1...

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How do I edit my profile?

If you need to change information in your profile (i.e. email address, password, agency info, newsletter subscription, etc.), you can do so by logging into your profile page.

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How do I subscribe/unsubscribe from mailings?

If you want to subscribe or unsubscribe from mailings such as newsletters or promotional emails, please log in to your subscription management page.

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I'm not receiving my EMS1 newsletters, how can I fix this?

​You can check to see which Newsletters you are signed up to receive here. If you are still not receiving Newsletters it most likely has to do with your email settings. Check your "junk email" folder to see i...

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